Delivering virtual assessments for autism and ADHD in England

Frequently asked questions

Welcome to our Frequently Asked Questions (FAQ) section, your go-to resource for answers to common queries about our autism and ADHD online virtual assessment service. 

We are only able accept patients who are 18 years or over and have been referred to us by an ICB for an autism or ADHD assessment. 

We are currently not accepting new referrals for ASD via Right to Choose. Please see the Right to Choose page for more information. 

For patients referred through West Yorkshire ICB, face-to-face assessments are available on request. Our service is otherwise delivered virtually, with assessments conducted securely via Zoom, providing a convenient and accessible option for patients.

Yes, please let the admin team know when discussing your assessment and they will ask you to put this in writing to us via letter or email.

No. As long as you have access to the internet and a computer, laptop, tablet, or smartphone with a webcam (built-in or external) and a microphone, you will be able to attend your consultation.

Most modern computers, laptops, tablets, and smartphones already have a built-in camera and microphone. Once your appointment has been confirmed, you will receive an email containing a secure Zoom link to join your consultation at the scheduled time.

We recommend testing your device, camera, microphone, and internet connection before your appointment to help ensure everything runs smoothly. While we cannot accept responsibility for technical issues caused by a patient’s equipment or internet connection, we understand that unexpected technical problems can occasionally occur. If a technical issue beyond anyone’s control prevents your consultation from taking place, we will work with you to rearrange your appointment as soon as possible.

Every assessment is tailored to the individual. Any diagnosis and treatment recommendations are made on a case-by-case basis by the clinician following a comprehensive assessment.

Our clinicians will carefully listen to your concerns, experiences, and any questions you may have. However, their clinical opinions and recommendations are based on their professional assessment, relevant clinical evidence, and established diagnostic criteria. As a result, a specific diagnosis, treatment, or outcome cannot be requested or guaranteed.

Each appointment you have is approximately 45 to 60 mins and you will be booked in for two appointments approximately one week apart. A further appointment may be necessary if the practitioners were unable to complete the assessment during that time.

S4D+ clinical admin team will explain the assessment and diagnostic process to you during the booking-in process.

For some types of assessments, you may be sent some questionnaires and rating scales to complete.

Some assessments may involve an initial session to run through diagnostic questionnaires with you to prepare the necessary information for the Psychiatrist to consider.

If you are undergoing an assessment for ADHD you will  you will need to go to your local pharmacy or make an appointment to see your GP or practice nurse to get your height, weight and blood pressure measured.

Yes, you and your GP will be emailed a report with 30 days from the date of your final assessment appointment, however on some occasion’s delays can occur.

If you fail to attend a booked appointment without giving us notice of cancellation of the booking, we will allow you to rearrange the appointment and if you fail to attend this appointment you will be discharged back to the care of your GP. If you still require an assessment or treatment your GP will need to make a new referral via the appropriate channels.

Sometimes patients would also like further support to help them manage their condition or access wider community support.

Psychological Therapy is part of many successful modern treatment plans. If you are interested in finding out more about therapy, please indicate and S4D will send you the information of those services available in your area and how to access them.

This section is only relevant to ADHD patients

Please note that the ADHD service is currently only open to Hampshire and Isle of Wight ICB referrals, we are currently unable to offer this service for Right to Choose patients.

These appointments are to discuss medication and how you are progressing.  Each appointment is approximately 15 minutes long.

Your ADHD review appointment are to discuss the effects and efficacy of your medication. They are not counselling/therapy sessions.

Titration is the process that introduces your body to medication safely and works out the most suitable medication and dose for you. 

Safe clinical practice involves careful prescriber monitoring and supervision until you have reached a stable or ‘optimised’ dose to help you achieve the maximum benefit with minimum side effects.

Your prescriber will ask you for regular feedback (including the reporting of any side effects).

The titration process is personalised to the individual and we do not place a specific timeframe on the length of the titration journey. On average the process lasts 8-12 weeks, but the timeframe can be shorter or longer, depending on the individual.

We will write to your GP surgery requesting for them to agree for a shared care agreement so they can continue to prescribe your medication.

We provide NHS prescriptions so you will only be charged the NHS Prescription price. If you have a prescription exemption or a Prescription prepayment certificate can you please let the Doctor and the admin staff know. Proof of either will need to be provided to your nominated pharmacy.

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